Accounts and sales manager

Are you passionate about speciality coffee and skilled in building strong customer relationships? Join our vibrant specialty coffee roasting company as an Accounts and Sales Manager! We're seeking a dynamic individual to oversee our accounts, foster partnerships, and drive sales growth.

Responsibilities:

  • Manage and nurture existing customer accounts to ensure retention and satisfaction
  • Proactively identify and pursue new business opportunities to expand our client base
  • Collaborate with the team to develop effective strategies for achieving sales targets
  • Serve as the primary point of contact for client inquiries, requests, and concerns
  • Maintain accurate records of client interactions and sales activities in our system
  • Stay up-to-date on industry trends, market conditions, and competitor activities
  • Provide regular reports and updates to management on sales performance and client feedback
  • Represent Olfactory Coffee Roasters at industry events, trade shows, and networking functions
  • Address customer inquiries and requests promptly and effectively

Objectives of this role:

  • Act as the primary point of contact for all client inquiries and needs
  • Cultivate and fortify client relationships to foster long-term partnerships
  • Maintain precise client records, including contract updates and renewals
  • Collaborate with internal teams to devise strategic marketing plans and meet targets
  • Develop a comprehensive understanding of our products/services to enhance upselling and cross-selling
  • Identify upsell, cross-sell, and renewal opportunities

Required skills and qualifications:

  • Previous experience in sales or customer service
  • Strong multitasking abilities and attention to detail
  • Excellent written and verbal communication skills

Salary:

  • Competitive, depending on experience
  • Bonus scheme

Perks:

  • Weekly Coffee to brew at home
  • Free coffee and refreshments at work
  • Social events
  • Generous staff discounts in store and online
  • SCA coffee & roasting training

Contract:

  • Permanent - 32 hours per week
  • Monday to Friday with occasional weekends

If you're ready to bring your passion for coffee to a dynamic team and play a pivotal role in our growth, apply now! Join us and be part of an exciting journey in the world of specialty coffee.

Application:

To apply, please submit your CV and a short cover letter explaining why you are the ideal candidate for the role by 15 March to hello@olfactorycoffee.co.uk