By using our website and web store you agree to be bound and accept our Terms and Conditions. These Terms and Conditions are subject to change by Olfactory Coffee Ltd. at any time without prior notice in our sole discretion.
Payment and Tax Policy
Unless otherwise agreed in writing, all orders will be accepted and shipped only upon receiving full payment by us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. All applicable taxes are included in the sales price of the products purchased.
Shipping Policy and Pricing
All our coffees are freshly roasted and packed in fully recyclable bags in our roastery in Penryn, Cornwall.
We roast, hand-pack and ship all orders odaily, including Smält Hot Chocolates, merchandise and hardware items.
All our orders are shipped via Royal Mail Tracked 48 or Royal Mail Tracked 24 services. Please ensure that the correct address and contact details are provided as we will not be held responsible for shipping errors caused by incorrect information. We are currently unable to ship outside the UK.
UK Shipping Charges
Royal Mail Tracked 48 - £3.50
Royal Mail Tracked 24 - £4.00
Orders over £20 - Free Royal Mail Tracked 48
Returns and Refund Policy
If for any reason you are not happy with the products you receive, you must contact us immediately by e-mail at firstname.lastname@example.org to obtain a Returns Reference number before shipping to us. No returns will be accepted without a Returns Reference number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We are dedicated to protecting your personal information.
As part of providing a service through our online store, we may collect information that you provide us such as your name, address and email address. The information gathered is protected using secure Socket Layer Technology (SSL) and any account and administrative parts of the website are password protected.
We will provide payment gateways and other payment transaction processors with your information to the extent necessary to allow them to perform the services they provide to us for your purchase-related transactions.
We may send you confirmation e-mails and newsletters if you’ve chosen to receive them.
Olfactory Coffee Roasters will not sell or give your information to anyone.